hospital information

hospital information

hospital information

hospital information

hospital information

*Please be advised that our hours of operation are subject to change due to COVID-19.*

We are continuing to follow the CDC and AVMA guidelines provided to us, to ensure the safety and well-being of our staff and clients alike.
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We are still accepting patients both established and new. We ask everyone to call ahead for any needs including appointments, medications, and food. Please call from the parking lot when here and a staff member will be out to assist you wearing a mask. Rest assured that we are washing our hands between each interaction with clients and pets.

When scheduling appointments the receptionist will email you a link to our website forms to go over a few questions that the doctor will need to know ahead of time. It is very important to have the forms submitted before your appointment time. We will also ask for a credit card number to put on file for the appointment as we are only accepting them over the phone. We are not accepting cash or checks at this time. We apologize for any inconvenience.

If we are doing a procedure or an appointment that requires paperwork, we will email the paperwork to you and ask that you email the signed forms back to us at broadriverah@gmail.com or faxed back to 203-846-4364. If you do not see an email, please check your spam folder before calling the office.

We ask that our clients call us from the parking lot when here for appointments. We have implemented spot numbers to make things run smoother for all. The receptionist will ask for the proper phone number to call once the examination has been done.

For any canine appointments, we will retrieve your pet with our own slip leads (washed after every use) and ask that you un-clip your leashes.

For any feline appointments, we will retrieve your pet from your vehicle. We do ask that you disinfect the carrier before coming to the office. We will then bring the patient inside to be examined and the attending Doctor will call with all exam findings. Any other questions or concerns may be discussed at that time. Once the appointment/phone call is through, the assistant/technicians will bring your pet back to you and the receptionist will email your paid invoice along with any certificates or paperwork you will need.


Our current hours of operation are:
Monday-Friday: 8am-6pm EST
Saturday: 8am-2pm EST

Food and Medication Pick-up Hours:
Monday-Friday 8am-5pm EST
Saturday: 8am-1pm EST


​​​​​​​We thank you for your continued support and patience during this difficult time. Together, we will get through this.


Doctors' Appointment Hours
Monday and Thursday 8:30 AM to 6:00 PM
Tuesday, Wednesday, and Friday 8:30 AM to 5:00 PM
Saturday 9:00 AM to 1:00 PM

We see patients by appointment only. Arrangements can also be made to drop off your pet and leave him with us for an appointment. Please give at least 24 hours notice for cancellations. For your pet's safety, we request your dog to be leashed and your cat brought in a carrier.

Day Patient, Surgery & Dentistry Admission Hours
Scheduled admission times are Monday-Friday 7:30 AM to 8:00 AM

​​​​​​​Please give at least 48 hours notice for cancellations. All pets admitted for day procedures must be current on their vaccinations. If you are unsure of your scheduled admission time, please call (203) 846-3495​​​​​​​

About Us

Hospitalization
Inquiries concerning hospitalized pets should be made after 9 AM Monday through Saturday. On Sundays, we will call you with a hospital report. If there is a change of a critical nature, the doctor will contact you immediately. Since we do not have an overnight staff, we may recommend that critical pets be transferred to a 24-hour facility for overnight care. Visitation is allowed and often encouraged. Please check with the attending doctor for more information.

After Hours, Call:

  • Cornell University Veterinary Specialists, 880 Canal Street, Stamford, CT 06902 - 203-595-2777

  • Veterinary Referral & Emergency Center, 123 West Cedar Street, Norwalk, CT 06854 - 203-854-9960

  • Katonah Bedford Veterinary Center, Bedford Hills, NY - 914-241-7700

  • Animal Specialty Center, Yonkers, NY - 914-457-4000

  • Shoreline Veterinary Referral & Emergency Center, Shelton, CT - 203-929-8600

  • After hours Exotics: Veterinary Center for Birds and Exotics, Bedford Hills, NY - 914-864-1414


Fees
Payment is expected when services are rendered. In order to focus on our patients' needs, customer service, and minimizing costs, we do not bill. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express), CareCredit, checks, and cash. All cards must be signed by the owner of the card.


Privacy Policy
We do not sell or share client information. We do occasionally work with animal health companies to offer discount coupons and other promotions for products and services that we believe are beneficial to our patients. We do not disclose your personal information.


Emergencies
During regular hospital hours, call us at (203) 846-3495​​​​​​​. In the case of an emergency, we will see your pet immediately. Please call first to let us know that you are coming. This will save precious minutes in preparing for your critical pet's arrival. Address: 89 New Canaan Avenue, Norwalk, CT 06850.

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